Methodology

The Scale-Up Group is a combination of human communication + commercial economics mixed with individual and team experiences to simulate and understand these laws and apply them to your work.

Our "commercial dojo" has emerged from 17 years of international experience working with public and private enterprise customers and seeing our global shift to a digital future. We do not subscribe to recipes, hacks, formulas or tricks. By enrolling in our practice, you are simply engaging in the tacit fundamentals of human negotiation, habit formation and group alignment in a safe and fun learning environment.

If you learn only methods, you'll be tied to your methods. But if you learn principles, you can devise your own methods. -Ralph W Emerson

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The Work

Discover what you are capable of achieving

Human Centered

The rules are based on years of study in human psychology and commercial interaction

Tooled for Today

Our stuff is structured for the leading e-commerce, SaaS and Self-Manager that we're confident are changing the world for the better

Journey Based

As Customer Success trainers we too create intentional partnership journeys that drive in an upward spiral from marketing to renewal

Personality Minded

We encourage the frontline to own our emotions and impulses and we support scaleups to take advantage of their community platforms using the power of left + right brain

Leadership-Follower Oriented

It might sound paradoxical but we have a dual mindset of leading + following. Having an agenda but be ready to listen to the other gal too

Running on Insight

Our direction comes from something we'll teach you how to sell, rational evidence from markets and industry trends

Your Journey

1.

ASSESS

Take our assessment to identify personal or team areas of development

2.

ALIGN

Align your learning goals to a shared purpose with that of your customer

3.

ABSORB

Take the time to work "on" yourself or your team not just "in" and sharpen your saw. You'll be thankful you did

4.

APPLY

Apply these new habits on the frontline and experience real control of your emotions, your time and the exhilaration of growing your firm

5.

ADAPT

Become a learning culture that enhances strengths and maximises client impact. Modify your approach as you learn from the results

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