eCommerce Sales (B2C) - Fundamentals

The Art Is in the Process, Not Just the Product

Training for the modern E-commerce sales representative

Are you in a mildly consultative yet highly transactional sales environment? Are you working to increase participants, signups, or partnerships on a platform?

Selling to consumers and small business through e-commerce today is one of the most rapidly growing commercial fields. Are you meeting your targets?

This introductory 3-part B2C sales workshop at our Amsterdam Training Office will show you how. With our tools, B2C and E-Commerce sales representatives will practice making quick yet trusted personal connections over the phone. You will get fresh methods of qualifying, resolving objections, and driving outcomes. After completing this workshop you'll be more confident and focused. This workshop is ideal for new recruits or veterans looking to learn more about modern e-commerce commercial techniques.

Outcomes

Connection

Connect with a variety of customer types

Confidence

Use rational and emotional collateral to build trust and influence

Commitment

Run a smooth process; know when and how to introduce product and key steps

Objectives

  • Module 1 | Opening and Qualifying

    Build credibility like a trusted advisor in a short amount of time and on the phone

  • Module 2 | Selling with Insight

    Use storytelling and information to drive cohesion and engagement

  • Module 3 | Transactional Closing

    Learn the socratic approach to dealing with objections; know when the customer is ready to buy and practice closing methods

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